These sections contain the most frequently asked questions. Perhaps the answers presented here will help in solving your question.
Does the company have official registration?
Yes. The company “The Bitcoin Exchange Limited” was registered on June 3, 2015 in the UK. Registration number 09620817.
What does the company do (where does income for payments come from)?
The company is engaged in the promotion of cryptoindustry. Conducts active financial activities on cryptocurrency exchanges and P2P platforms. That allows us to ensure partners and the company consistently high profits.
How many accounts can I open?
One partner can open only one personal account.
How can I make money in the company?
We offer you several options for generating income:
- You can invest in any of our commercial offers. And make a profit on investment.
- You can build your affiliate network and profit from the actions of your active partners.
- You can combine the first and second method, which will lead to maximum profit.
I forgot my password, what should I do?
To restore access to your personal account, if you lose your password, you need to click on the “Forgot your password” button and follow the instructions.
I did not find the answer to my question. Where should I go?
If you have a question about cooperation with the company or a question about working with the portal, while it is not covered (or not fully covered) in the FAQ section, you can always clarify the nuances you are interested in via the feedback form or ask the online consultant a question in working hours from 8-00 to 17-00 (GMT + 0 United Kingdom).
Who can become a partner of the company?
Anyone who has reached the age of majority can become a partner and being legally capable according to the law of the country of registration of the partner.
Do you have an affiliate program?
Yes. We pay 5% from the replenishment of the balance by your invitees and 2% of the replenishment amount of any invitees by your partners.
Where can I get a personal link to invite new partners?
Your link is in your personal account in the “Promotion” section.
To participate in the affiliate program, should I have an active deposit?
Not. To participate in the affiliate program is enough to have a registered personal account. Mandatory financial investments are not required.
Where can I see the status of my affiliate network?
Full information about your affiliate network is in your account, section “Partners”.
Do I have to invite new partners?
Not. This source of income can be considered both independent and additional to active investment.
What payment systems do you work with?
Our company accepts and pays funds using the following payment systems:
How to invest with your company?
You must register your personal account. After that, make a deposit to your account in your account. Further you will be given the opportunity to choose the commercial offer that interests you and indicate the amount of investment in the commercial offer you have chosen.
What are the rules for replenishing the balance of my personal account?
Cash is credited instantly. Any time delays are due to the regulations of the payment system you have chosen. (For example, Bitcoin enrollment time ranges from 30 minutes to 12 hours, due to the current bitcoin network load).
What is the withdrawal policy?
- The order of payments for the current session must be made before 15-00 (GMT + 0 United Kingdom) of the current day. All applications after this time are automatically transferred to the next payout session, i.e. the next day.
- All active orders for payments are executed by the financial service from 16-00 to 17-00 (GMT + 0 United Kingdom).
- This is to ensure maximum protection and security for Your funds.
What payment system will the funds be withdrawn to?
As a standard, we carry out the withdrawal of funds to the payment system from which the account was replenished in your account.
Is there a commission for depositing/withdrawing funds?
Deposit/withdrawal of funds is carried out without a commission from the company. The partner pays the commission of the payment system chosen by him, if such is provided for by the selected payment system.
What is the minimum investment amount?
The minimum amount depends on the commercial offer you choose and ranges from $10 to $9.999, or in the equivalent of the selected PS at the rate at the time of the replenishment. Also commercial offers differ profit that you bring.
What is the minimum withdrawal amount?
The minimum amount for withdrawal, regardless of the commercial offer:
600 RUB Card.
What is my account (payment system) will accrue partnership interest?
To the account of the payment system that your partner used to replenish the balance of his personal account.
Can I cancel a financial transaction?
Not. After confirmation from your side, the operation becomes irreversible, is not subject to cancellation. Therefore, we recommend that you always check your identification number in your chosen payment system before confirming the transaction..
What is the maximum amount to withdraw?
The maximum amount is subject to the limitations of your chosen payment system, if any. In this case, the required amount is broken down into several conclusions during one session of withdrawal.
What days of the week are payments made?
Payments are made every day.
How many active deposits can I have?
In our company there are no restrictions on the number of active deposits or on the total amount of active deposits. All deposits you create will work for you.
Can I replenish my active deposit?
No, this option is not available. But you can open a new deposit without waiting for the previous one to complete its work.
How often do accruals on working deposits occur?
Charges are made every 24 hours. Information about Your charges, You can check in his personal account.
How to register and enter my personal account?
In order to register, you need to click on the "Register" button and fill in all the required fields.
In order to log into your personal account, you need to click on the “Login” button and enter your login and password that you provided during registration.
I can not log into my personal account, what should I do?
If you can not log into your personal account:
- check what keyboard layout is, should be English;
- check what register is when entering the password/login;
- clear your browser cache and try typing again.
If these methods did not help, contact the technical service. support (via e’mail) or contact a consultant using online chat.
Where can I find support?
The form is in your personal account in the “Support” section. Here you need to specify your e’mail, it will respond to your request. It is also necessary to specify the topic and write your question.
Who has access to my personal data?
Your data is stored in encrypted form. Access to which only you have. The company does not disclose and does not transmit to third parties any information you enter.
Are my funds safe?
Your funds are completely safe. All wallets are encrypted and without knowledge of the Master key, access to funds on them is impossible. Master key is encrypted in the storage without external access from the network. Also, any withdrawal of funds is carried out with prior verification without the possibility of initializing it from outside. In case of suspicion about the legality of the operation, it will be suspended. What you will be notified by mail (used by you during registration), the letter will require additional confirmation of this operation. In case of your confirmation, the operation will be carried out. Otherwise canceled.
What are the restrictions when hacking my e'mail or e-wallet?
In order to ensure the security of the partner’s resources, whose services have been hacked, a restriction on the withdrawal of funds is introduced. The term of the restriction is 14 days from the moment of detection of hacking. All other functions of the personal account work in full.
According to statistics, this period is enough to fully restore access to the hacked services. Upon expiration of this period, restrictions on withdrawal are removed. And also stop accepting any complaints about the loss of access to their services, including the personal account on the platform.
In case of detection of the fact of hacking, we recommend:
- check your devices from which you log in for viruses and spyware (remote access);
- change the password to access your e'mail, to a more complex one;
- change the password to access your e-wallet to a more complex one;
- always use unique passwords, i.e. everywhere different;
- do not use to enter the portal, Wi-Fi shared areas;
- carefully check the address of the page on which you enter your data (the page should start with https://the-bitcoin-exchange.company).
What are the risks?
We guarantee our investors confidentiality of personal data and safety of funds. However, remember that any investment is always associated with risk, which is proportional to the profit. Therefore, we have selected the optimal ratio of profitability and risk when drawing up a commercial offer.